Try Before You Buy lets you order your Eclésa pieces, receive them at home, and decide what to keep before you pay for anything. The service is powered by Mirra. By choosing Try Before You Buy at checkout, you agree to the terms below.
1. How payment works
When you choose Try Before You Buy, you are committing to pay for any items you decide to keep.
At checkout, a pre-authorisation hold is placed on your card for the full order total. This is not a charge. The amount is reserved by your bank to confirm the funds are available, and it cannot be spent elsewhere while the hold is in place. Nothing is transferred to Eclésa until you decide what to keep.
If you return everything within your trial period, the pre-authorisation hold is released and the funds return to your available balance in line with your bank's timing. If you keep some or all of your items, your card is charged for what you keep, and the hold on anything you return is released.
Your payment details are stored securely through Shopify's payment gateway for the purpose of processing your Try Before You Buy order.
2. Your trial period
Your trial period is 3 days, starting from the day your parcel is delivered.
During this time you can try your pieces at home and decide what to keep. You will receive reminders to complete your order in the customer portal, where you confirm which items you are keeping and which you are returning. You need to finalise your order before your trial period ends.
If you do not finalise your order by the end of the trial period, your card will be charged in full for every item in the order, and you accept responsibility for that payment.
3. Returning items
To avoid being charged for an item, start its return in the customer portal before your trial period ends, and post it within 3 days of completing your order.
Returned items must be in their original condition, with all tags, packaging, and protective materials intact. If you do not post your return within 3 days of completing your order, your card will be charged for that item.
4. Return fee
A $15 return fee applies to any order where you return one or more items. This fee is non-refundable and covers the handling and processing of your return. It is charged once per order, regardless of how many items you return.
5. Damaged or used returns
Items returned damaged or otherwise not in their original condition may be charged for, in line with our returns policy. If an item comes back in a condition we cannot resell, you may be charged the full price of that item.
6. Looking after your items during the trial
While your items are with you during the trial period, they are your responsibility. If an item is damaged beyond normal handling, lost, or stolen while in your care, you are liable for the cost of its repair or replacement.
7. If a payment fails
If a payment cannot be processed at the end of your trial period, we will contact you to arrange an alternative. If payment cannot be collected after several attempts, we may take the steps available to us under the law to recover the amount owed.
8. Outstanding amounts
If an amount remains unpaid and we are unable to collect it through our usual process, we may engage a third-party collection service to recover it. You may be responsible for any additional costs involved in recovering the debt.
9. Your information and payment security
Your personal and payment information is stored securely by Shopify in line with their terms. Your payment details are removed once your order is complete, other than where they are needed to process a payment related to your Try Before You Buy order.
10. Liability
The Try Before You Buy service is provided through Mirra's technology. Eclésa is responsible for your products, your order, and your returns. Mirra is not a party to the sale and holds no liability for the transaction between you and Eclésa, including product condition, order fulfilment, and returns.
11. Communications
By using Try Before You Buy, you agree that we may contact you about your trial and order, including reminders to complete your order in the customer portal. You may also receive updates and offers from Eclésa, and you can opt out of these at any time using the unsubscribe link in any message, or by contacting us at help@eclesa.com.au.
12. Changes to these terms
We may update these terms from time to time. Any changes take effect once they are posted on our website or sent to you directly.
13. Governing law
These terms are governed by the laws of New South Wales, Australia.
14. Fair use of the service
Eclésa reserves the right to decline a Try Before You Buy order, or to remove access to the service, at our discretion. Repeatedly ordering and returning the same item is not permitted.
15. Contact us
For any questions about Try Before You Buy or these terms, contact us at help@eclesa.com.au.
By using the Try Before You Buy service, you confirm that you have read, understood, and agree to these terms and conditions.
