Every Eclésa piece is designed to be carried for years, and backed for life. If you ever have an issue caused by a fault in the materials or craftsmanship of your piece, we will repair or replace it.
Our promise
If a fault in materials or craftsmanship appears, we will always make every effort to repair your piece first. If a repair isn't possible, we'll replace it with the same piece wherever we can. If that piece is no longer available, we'll replace it with one of equal value, or with a piece of lesser value and refund you the difference.
What's covered
The guarantee covers clear faults in the materials or craftsmanship of your piece: an issue that isn't appropriate for the age and normal use of the product, and that points directly to a fault in how it was made or what it was made from. For example:
- Stitching that comes undone or fails.
- Hardware that breaks or stops working, such as clasps, zips, buckles, and studs.
- Straps or handles that detach or give way at the fixings.
- Leather that splits, cracks, or breaks down far sooner than its age and use would explain.
If you're not sure whether your issue is covered, send us a photo and we'll take a look.
What isn't covered: normal wear and tear
Leather is a natural material, and part of investing in it is the way it wears in and ages. Normal wear and tear is not a fault, and isn't covered by the guarantee. This includes:
- Patina, and the way the colour deepens and changes over time.
- The leather softening and relaxing with use.
- Surface scratches, scuffs, and marks from everyday handling.
- Straps and handles stretching over time.
- Fading from prolonged sun exposure.
- The general signs of a piece that has been used and carried.
The guarantee also doesn't cover accidental damage, misuse, or neglect, damage from water, heat, solvents, or improper storage and cleaning, or any repairs or alterations carried out by anyone other than Eclésa.
How to make a claim
Email us at help@eclesa.com.au with your order number and a few clear photos of the issue. We'll review it and let you know the next steps, including where to send your piece if we need to see it in person.
Proof of purchase is required for any claim. The guarantee applies to the original owner and isn't transferable.
Alongside your other rights
This guarantee is something we offer in addition to your rights under the Australian Consumer Law and our Returns and Refunds policy. It doesn't replace or limit them.
Contact us
For any questions about the Lifetime Guarantee, email us at help@eclesa.com.au.
