We want you to be sure about every Eclésa piece you keep. If you'd like to return something, here's how it works.
Returns
You have 30 days from the day your order is delivered to return an eligible item for a full refund of the price you paid for the product.
If you'd like to return something, email us first at help@eclesa.com.au with your order number and the item you'd like to send back, so we know it's on its way. Return postage is at your own expense. We recommend a tracked service, as we can't take responsibility for items lost on their way back to us.
Condition
For your return to be accepted, your item has to reach us in its original condition and inside all of its original packaging, including the dust bag and any protective materials.
Once your return arrives, we'll check it over. If it's in original, resellable condition, we'll approve your refund. If it comes back worn, used, or without its original packaging, we may not be able to accept it, and may have to return it to you.
Refunds
Once we've received and inspected your return and confirmed it's approved, we'll refund the price of the product to your original payment method. Approved refunds are issued within 10 business days. It can then take a little longer for your bank or card provider to process the payment and for it to appear in your account.
If more than 15 business days have passed since we confirmed your refund and you still haven't received it, email us at help@eclesa.com.au.
Faulty, damaged, or incorrect items
Please check your order as soon as it arrives. If anything is faulty, damaged in transit, or not what you ordered, contact us at help@eclesa.com.au straight away so we can make it right. For faulty or incorrect items, we cover return postage, and we'll repair, replace, or refund in line with your rights under the Australian Consumer Law and our Lifetime Guarantee.
Items we can't accept
A few things fall outside this policy:
- Gift cards.
- Items marked as final sale at the time of purchase.
- Items returned outside the 30-day window, or not in their original, unworn condition with all original packaging.
Try Before You Buy orders
If your order was placed through our Try Before You Buy service, your trial and any returns during the trial period are covered by the Try Before You Buy Terms and Conditions, not by the policy below. Once your trial has ended and you have been charged for the items you decided to keep, this Returns policy applies to those items.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Contact us
For any questions about returns or refunds, email us at help@eclesa.com.au.
